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Kelly Cassano, DO

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Kelly Cassano, DO
West Park Medical Group
(27 Reviews)
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1886 Broadway New York, NY 10023
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Consumer Feedback

(27 Reviews)
Service
4.5 star average for Service
Environment
4.5 star average for Environment
Expertise
4.5 star average for Expertise
Staff
4.5 star average for Staff
Recommended
4.5 star average for Recommended
Value
4 star average for Value
Was this provider's office too cold?
No, it was fine
Did the staff make you feel uncomfortable when you called with questions or concerns?
Somewhat, they should have been more polite
Did this provider seem well-trained and experienced?
Absolutely, they were an expert!
by Anonymous
November 30, 2011
Did this provider seem irritated to be working with you?
Not at all, they were glad to help me with anything I needed
Has this provider ever cancelled your appointment on you last minute?
Never, they are very reliable.
Did this provider answer all of your questions?
Every question I had was answered thoroughly
by Anonymous
October 28, 2011
Were you able to relax during your appointment?
Yes, I was completely at ease
Is this provider willing to pursue advice from other providers when necessary?
Absolutely! They aren't arrogant at all and are more than willing to pursue advice when necessary
Did this provider seem irritated to be working with you?
Not at all, they were glad to help me with anything I needed
Was the waiting area spacious?
Yes
Does this provider promptly return your phone calls?
Yes
by Anonymous
October 21, 2011
Did you feel safe in this provider's care?
Absolutely! I knew I was being cared for by an expert!
Did you have to wait long after you arrived for your appointment?
I had to wait for a little while.
Did the staff make you feel uncomfortable when you called with questions or concerns?
No, they didn't make me feel uncomfortable
by Anonymous
September 27, 2011
Does this provider maintain a professional appearance?
Absolutely! You can tell that he/she really makes an effort to look professional
Does this provider offer flexible appointment times?
Yes
Was this provider argumentative or easily angered?
Not at all, they were one of the kindest, most attentive individuals I've ever met
Did this provider seem well-trained and experienced?
Yes, they seemed very qualified
by Anonymous
September 08, 2011
Did this provider rush your appointment?
No, I was able to ask as many questions as I wanted
Would you recommend this integrative doctor to others?
Yes
Do you feel that you could have received better service somewhere else?
No, I don't think so
Was this provider friendly?
Yes
Was the waiting area spacious?
Yes
by Anonymous
September 01, 2011
Did this provider have reasonable prices?
Yes
Does this provider adhere to the customer is always right policy?
Yes, they listen to all complaints and make every effort to correct the situation.
Does this provider remember you and your circumstances at every appointment?
Yes
by Anonymous
August 24, 2011
Do you feel that you could have received better service somewhere else?
No, I don't think so
Was there annoying music playing while you waited or during your visit?
No, there was no annoying music
Did this provider show attention to detail?
Yes, I've never had to worry about them missing any important information
Did you feel like this provider's office was understaffed?
Somewhat, they could've used more help
Would you recommend this integrative doctor to others?
Yes
by Anonymous
August 09, 2011
Did this provider listen to your input and concerns?
Absolutely! This provider always listens carefully to what I have to say!
Does this provider adhere to the customer is always right policy?
Yes, they listen to all complaints and make every effort to correct the situation.
Was the waiting area spacious?
Yes, extremely spacious
Did you have to wait long after you arrived for your appointment?
No, I didn't have to wait very long
Did they follow up with you after your appointment?
Yes, they made sure I had everything I needed!
by Anonymous
June 24, 2011
Is this provider's business conveniently located?
Absolutely! It is right off the freeway and close to everthing
Did this provider rush your appointment?
No, I was able to ask as many questions as I wanted
Was it easy to find parking at this provider's office?
Not really, but I found a spot
by Anonymous
June 22, 2011
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Map and Directions
1886 Broadway, New York, NY 10023