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Edison Goncalves, MD

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Edison Goncalves, MD
Diabetes & Thyroid Associates
(20 Reviews)
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2022 Brookwood Medical Center Drive, Suite 408-ACC Birmingham, AL 35209
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Consumer Feedback

(20 Reviews)
Service
4.5 star average for Service
Environment
4.5 star average for Environment
Expertise
4.5 star average for Expertise
Staff
4 star average for Staff
Recommended
4 star average for Recommended
Value
4.5 star average for Value
Was it clear that this provider takes pride in the appearance of his/her office?
Yes, the office was well organized and taken care of
Did you notice a foul odor when you arrived at this provider's office?
No, I didn't notice an odor
Is this provider's business conveniently located?
Yes, it is very conveniently located
Were the staff members able to answer your questions?
Yes, they were able to answer my questions
by Anonymous
December 09, 2011
Was this provider's office too loud?
Not at all, it was very peaceful and quiet
Did this provider ever dismiss your concerns as unimportant?
Never, they go out of their way to address every concern of mine immediately
Does this provider adhere to the customer is always right policy?
Yes, they listen to all complaints and make every effort to correct the situation.
by Anonymous
October 26, 2011
Did this provider seem well-trained and experienced?
Absolutely, they were an expert!
Are you confident that this provider will continue working with you until a solution is reached?
Absolutely! I'm confident they will work hard to find the best solution for me
Does this provider offer flexible appointment times?
Yes
by Anonymous
September 28, 2011
Did this provider leave you unattended for an extended period of time?
No, I was always attended to
Were the staff members able to answer your questions?
Yes, they were able to answer my questions
Did this provider thoroughly explain the risks and benefits of your treatment?
Yes, I felt informed when I left
Does this provider promptly return your phone calls?
Yes
Did you leave the office feeling satisfied with your visit?
Not satisfied, but not unhappy
by Anonymous
September 09, 2011
The waiting room was pleasent but the waiting time was much too long, way behind schedule every time. The Doctor is freindly and I liked him but too rushed, didn't take enough time and order enough test for my son's particular problem. Treatment was not effective or aggressive enough.
by Jany
August 17, 2011
They have really great customer service here. They always put their customers first, regardless of the situation. One of the first things I noticed about this business was how many different areas of the building were handicap-accessible. I have been to other places where I couldn't tell how someone in a wheelchair could even enter, but they really spent a lot of time to accommodate people with all different needs. Almost every time I visit, I have to remind them who I am, why I'm there, and what my circumstances are. They had quite a few interesting magazines, which made my time in the waiting room go by much faster. They always take the time to listen to me. I know they really care about me and what I have to say.
by CHERIA
June 24, 2011
I would never visit them again. I was very disappointed. Every time I visit, I have to remind them why I'm visiting them. It makes me feel like they don't care about me. I understand they're busy, but I'm getting really tired of them postponing my appointments all the time. Every time I make an appointment, it's usually postponed at least a week. They barely gave me any information at all. I'm going to have to do my own research to get my questions answered. I've been to one or two places that had a really bad smell. I was worried I would encounter it here too but I didn't notice anything.
by gh
June 09, 2011
Did the staff make you feel uncomfortable when you called with questions or concerns?
Not at all! They were happy to address every concern I had
Was this provider's office clean?
Yes everything was neat and sterile
Do you feel that you could have received better service somewhere else?
Definitely not; I received the best service ever!
by Anonymous
June 02, 2011
Does this provider always put the customer first?
Yes, they always put customers first
Did you leave the office feeling satisfied with your visit?
Completely!
Was this provider's office too cold?
No, it was fine
Did this provider seem irritated to be working with you?
No, they were polite
Did this provider have an entertaining selection of waiting room magazines?
No, there weren't many to choose from
by Anonymous
April 19, 2011
Did they follow up with you after your appointment?
Yes.
Did this provider leave you unattended for an extended period of time?
I was left alone for a while, but it wasn't too long
Do you feel that you could have received better service somewhere else?
No, I don't think so
Did you leave the office feeling satisfied with your visit?
Yes
by Anonymous
April 13, 2011
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Map and Directions
2022 Brookwood Medical Center Drive, Suite 408-ACC, Birmingham, AL 35209