They are always polite and never use foul language, which I really appreciate. It's always made me uncomfortable at other places when I've heard them use foul language, but they don't here. I know I can bring my kids, and not worry about it. They didn't seem too happy to be helping me. Maybe they were just having a bad day, but they could have been nicer. The restrooms at this provider's office were clean and well-maintained. You could tell that they cleaned them regularly. One thing I love about them, is that they're always willing to ask for other qualified professionals' advice when they don't have an answer for my question. I never have to worry about them giving me a wrong answer just because they weren't willing to ask for help. It was nice to see them treat their staff with so much respect. It was obvious that they had a good relationship with all of their staff members.