If I could give them no stars, I would.
Before relating my story, let me first say this: Dr. Ali's practice is all about making money and profit, not about patient care and putting their health first. This is true of both she and her husband, Dr. Syed Ali. For every little thing, expect a charge. To her, you are simply "business," a scary thing to be in the psychiatric profession, especially, when psychiatric patients require a lot of gentle handling and care. It should come as no surprise that most reviews of her are negative. She comes across as shrewd and business-like, full of empty words, with a fake aunt routine she pulls on you, only to pull the rug out under you when it matters. I won't recommend her on my worst enemy.
I just got a letter from Dr. Ali, callously stating that she is terminating her services with me. Now that I am aware of how her practice works, I am relieved to be terminating services with her now, before I had invested much time and energy into seeing her.As to why she is doing it, it is a complete misunderstanding. She claims I never showed up for one appointment, which I had actually cancelled, and was not even with her. I am not at fault here. I deserve an apology, which I don't expect to receive.
I had actually just seen Dr. Ali the week before she sent her letter. However, one of the medications she had prescribed me was giving me severe side effects. I made a quick call to ask a 5 second question of Dr. Ali about whether I should stop it abruptly or gradually cut down my dose. She wasn't in, so they put Dr. Syed Ali on the phone, who did not answer my question, but rather insisted I come in to see him. It was clear to me that he told me this simply because he wanted to bill the insurance and collect a co-payment from me. I am glad that I am no longer involved with a business that cannot even answer a basic question on the phone without demanding payment, for what is, at most, a few minutes of their time.
I made the appointment, but, upon reflection, I thought it would be a bit of a hassle to drive all the way down to Wheaton when I had just been there the day before to see my therapist, so I called the secretary, *cancelled* the appointment that I had made with Dr. Syed Ali (note that I never had even made an appointment with Dr. Fatima Ali) verbally with her in clear terms, and asked if Dr. Fatima Ali could call me back when she was done with patients, explaining that is was simply a quick conversation about a medication issue. I described the issue in detail to the secretary, explaining I wanted to stop the medication, but wasn't sure how to do it, and didn't wish to come in and pay another 30 dollars for what was, in essence, a 5 second conversation about a simple dosage issue, particularly as I had just seen her the week before.
The secretary told me Dr. Fatima Ali would not call me back until after 6:30. I waited until after 6:30, called the clinic when I didn't hear from her, and got the voice mail. I don't remember if I left a message, but, in any case, I didn't hear back from her, and assumed she must have forgotten. I thought that was the end of the story, and my father, who is also a physician, advised me to stop the medication completely, which I subsequently did, without any issues.
Ultimately, she terminated her services with me over what she thought was a no-show appointment, due to a miscommunication from her secretary. However, the fact remains that even though I am not at fault, and have left her a voice mail explaining the misunderstanding, I no longer have any desire to see her. She was shockingly rude, and, with callous disregard for her patient (who, I might add, she said was like a "daughter" to her-such empty words!), did not even have the courtesy to investigate the matter or call me personally.Before rushing to terminate her services with me, a little investigation on her part would have revealed the truth.
This was completely unprofessional, and I would like to lodge an official complaint.
Thank you for your time.
by Anonymous
March 08, 2012